FAQ

Creating an account at Golden Ace Casino is quick and easy. Simply click the 'Sign Up' or 'Register' button on our homepage, then follow these steps:Fill in your personal details, including your full name, date of birth, email address, and phone numberCreate a unique username and a strong passwordProvide your address and select your preferred currency (EUR, GBP, or SEK)Agree to our terms and conditions after reading themVerify your account through the link sent to your emailThe entire process takes just a few minutes. Once your account is verified, you can make your first deposit and claim your welcome bonus. Remember, you must be at least 18 years old and reside in a jurisdiction where online gambling is legal to create an account.

At Golden Ace Casino, new players can enjoy our generous welcome bonus of 150% up to £50 plus 15 Free Spins on Starburst Slots. This means when you deposit £10 (the minimum qualifying deposit), we'll give you an additional £15 in bonus funds, bringing your total playing balance to £25. Deposit the maximum £33.33, and you'll receive the full £50 bonus.The 15 Free Spins on the popular Starburst Slots game will be credited to your account automatically after your qualifying deposit. This welcome package is subject to a 40x wagering requirement, which means you'll need to wager the bonus amount 40 times before withdrawing any associated winnings. The bonus is valid for 30 days after activation, and the Free Spins must be used within 7 days.

Golden Ace Casino offers a wide range of secure payment methods to suit different preferences:Credit/Debit Cards: Visa, MasterCard, Visa Electron, MaestroE-Wallets: PayPal, Skrill, NetellerPrepaid Cards: PaySafeCardBank Transfers: Bank Wire Transfer, TrustlyMobile Payment: Boku, ZimplerThe minimum deposit amount is typically £10 across most methods, while the maximum varies depending on your chosen payment option. Deposits are processed instantly for most methods, allowing you to start playing right away. For withdrawals, e-wallets typically offer the fastest processing times (24-48 hours), while card and bank transfers may take 3-5 business days. We don't charge any fees for deposits or withdrawals, though your payment provider might.

Withdrawing your winnings from Golden Ace Casino is straightforward. Follow these steps:Log in to your account and navigate to the 'Cashier' or 'Banking' sectionSelect 'Withdraw' and choose your preferred withdrawal methodEnter the amount you wish to withdraw (minimum withdrawal is £20)Confirm your withdrawal requestWithdrawal processing times vary by method: e-wallets like PayPal, Skrill, and Neteller typically process within 24-48 hours; card withdrawals take 3-5 business days; and bank transfers may take 3-7 business days.Before your first withdrawal, you'll need to complete our verification process by providing identification documents. This is a one-time requirement to ensure security and comply with regulations. If you haven't completed your wagering requirements for any active bonuses, you may not be able to withdraw bonus-related winnings.

Golden Ace Casino offers an extensive collection of games from top software providers including NetEnt, Microgaming, Big Time Gaming, and Pragmatic Play. Our game library includes:Slots: Hundreds of titles ranging from classic 3-reel games to modern video slots with exciting features and progressive jackpotsTable Games: Multiple variations of blackjack, roulette, baccarat, and pokerLive Dealer Games: Real-time gaming experiences with professional dealers for an authentic casino feelSpecialty Games: Scratch cards, bingo, keno, and other instant-win optionsPopular titles in our collection include Starburst, Gonzo's Quest, Book of Dead, and Mega Moolah. Our games are regularly updated with new releases, ensuring you always have fresh content to enjoy. All games are tested for fairness by independent agencies, guaranteeing random and fair outcomes for every player.

Wagering requirements at Golden Ace Casino determine how many times you need to play through a bonus amount before you can withdraw any winnings associated with it. For our welcome bonus of 150% up to £50 plus 15 Free Spins, the wagering requirement is 40x the bonus amount.Here's how it works in practice: If you receive a £50 bonus, you'll need to wager £2,000 (£50 x 40) before withdrawing any winnings generated from that bonus. It's important to note that different games contribute differently toward meeting these requirements:Slots: 100% contribution (every £1 wagered counts as £1 toward the requirement)Table Games: 10-20% contribution (every £1 wagered counts as £0.10-£0.20)Live Dealer Games: 10% contribution (every £1 wagered counts as £0.10)Some games may be excluded entirely from wagering contributions. The time limit for meeting these requirements is typically 30 days from when the bonus is credited, after which any unused bonus funds and related winnings may be forfeited.

Yes, Golden Ace Casino is fully optimized for mobile play across all devices, including smartphones and tablets running on iOS, Android, and Windows operating systems. You don't need to download any special apps—simply visit our website through your mobile browser, and you'll be automatically directed to our mobile-friendly site.Our mobile casino offers nearly all the same features as the desktop version, including:Full game library with hundreds of mobile-optimized titlesComplete account management capabilitiesSecure deposits and withdrawalsAccess to bonuses and promotionsCustomer supportThe mobile experience is designed to be smooth and responsive, with games that adapt perfectly to different screen sizes. Touch controls are intuitive, making it easy to enjoy your favorite slots and table games on the go. Performance is excellent even on older devices or slower connections, ensuring you can play whenever and wherever you want.

The Know Your Customer (KYC) verification process at Golden Ace Casino is a standard security measure required by gambling regulations. You'll typically need to complete this process before your first withdrawal or when your cumulative deposits reach a certain threshold.To complete verification, you'll need to provide:Proof of Identity: A clear copy of your passport, driver's license, or national ID cardProof of Address: A recent utility bill, bank statement, or official government letter (issued within the last 3 months)Proof of Payment Method: A photo of your credit/debit card (with middle digits hidden) or a screenshot of your e-wallet accountYou can upload these documents through the 'Verification' or 'My Account' section of the website. Our team typically processes verification documents within 24-48 hours. Once verified, you won't need to repeat this process unless you add a new payment method or update your personal information. All documents are handled with strict confidentiality and in compliance with data protection regulations.

Golden Ace Casino is committed to promoting responsible gambling and offers several tools to help you maintain control over your gaming activities:Deposit Limits: Set daily, weekly, or monthly limits on how much you can depositSession Time Alerts: Receive notifications about how long you've been playingReality Checks: Regular reminders about your gaming activity and spendingTemporary Time-Out: Take a break from gambling for a period of 24 hours to 6 weeksSelf-Exclusion: Block access to your account for a minimum of 6 months or permanentlyAccount History: Review your complete gambling and transaction historyWe also provide information about gambling addiction, self-assessment tools, and links to professional support organizations like GamCare and Gambling Therapy. To access these tools, visit the 'Responsible Gambling' section of your account. Our customer support team is also trained to provide guidance on responsible gambling and can help you set up any of these features.

Golden Ace Casino employs industry-leading security measures to protect your personal information and financial transactions. Our website uses 128-bit SSL (Secure Socket Layer) encryption technology to ensure all data transmitted between your device and our servers remains private and secure.We implement strict data protection policies compliant with GDPR and other relevant regulations. Your personal information is never shared with third parties except when legally required. All payment transactions are processed through secure, PCI-compliant payment gateways.Our games use certified Random Number Generators (RNGs) that are regularly tested by independent auditors to ensure fair play and random outcomes. We also employ advanced fraud detection systems to protect against unauthorized account access and suspicious activities.Additionally, we have a dedicated security team that monitors our systems 24/7 for any potential vulnerabilities or threats. You can further enhance your account security by enabling Two-Factor Authentication (2FA) in your account settings.

Golden Ace Casino partners with some of the most respected software providers in the industry to offer you a diverse and high-quality gaming experience. Our current lineup includes:NetEnt: Known for visually stunning slots like Starburst and Gonzo's QuestMicrogaming (Apricot): Creators of legendary progressive jackpot slots like Mega MoolahBig Time Gaming: Innovators behind the Megaways™ mechanicPragmatic Play: Renowned for hits like Wolf Gold and Sweet BonanzaRed Tiger Gaming: Specialists in feature-rich video slotsBlueprint Gaming: Creators of popular branded slots and jackpot gamesELK Studios: Known for creative themes and innovative gameplay mechanicsMerkur Gaming: Providers of classic casino games with modern twistsWe also feature content from Habanero, Foxium, Eyecon, Inspired Gaming, Iron Dog Studios, Lightning Box Games, NextGen Gaming, NYX Gaming, Realistic Games Ltd, SG Gaming, Skillzz Gaming, and GGnetwork. This diverse portfolio ensures we can offer something for every type of player, from traditional fruit machines to cutting-edge video slots with innovative features.

Golden Ace Casino offers comprehensive customer support through multiple channels to ensure you can always get help when you need it:Email Support: Contact our team at customersupport@golden-ace-casino.com for any inquiries. We typically respond within 24 hours.Phone Support: Call us directly at +442038872123 to speak with a support agent. Our phone lines are open 24/7.Live Chat: For immediate assistance, use the Live Chat feature on our website, available 24/7.Our support team is trained to handle a wide range of inquiries, including account issues, deposit and withdrawal questions, bonus information, technical difficulties, and responsible gambling concerns. All agents are fluent in English, with additional language support available for some European languages.Before contacting support, you might want to check our FAQ section, as many common questions are already answered there. For account-specific issues, having your username and email address ready will help us assist you more efficiently.